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Grievances & Complaints Compliance with CMS, TJC & DNV Standards

Grievances & Complaints Compliance with CMS, TJC & DNV Standards

Grievances & Complaints Compliance with CMS, TJC & DNV Standards

Sue Dill Calloway, RN, MSN, JD
Sue Dill Calloway, RN, MSN, JD
on behalf of Relias Academy

$30.00 $ 30.00 $ 30.00

$30.00 $ 30.00 $ 30.00

$ 30.00 $ 30.00 $ 30.00
$ 30.00 $ 30.00 $ 30.00
Normal Price: $30.00 $30.00

Review:

Launch date: 14 Aug 2018
Expiry Date:

Last updated: 11 Oct 2018

Reference: 191798

This course is no longer available

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Description

Many hospitals are surprised by the number of requirements needed to comply with grievance regulations. In fact, a recent report by CMS found over 900 hospitals out of compliance. It is vital to educate staff on grievance requirements and their hospital’s board approved grievance and complaint policies.

This program will address CMS and OCR’s grievance requirements and the complaint standards by TJC and other accredited organizations. Our expert will provide a crosswalk on grievance interpretive guidelines and focus on Section 1557, medical record documentation, and patient rights.

Objectives

Describe the CMS CoPs on grievances, including the requirement to have a grievance committee.
On completion of this course, the learner will be able to describe the CMS CoPs on grievances, including the requirement to have a grievance committee.
Discuss complaint standards by TJC.
On completion of this course, the learner will be able to discuss complaint standards by TJC.
Describe the Office of Civil Rights' procedure for grievances under Section 1557.
On completion of this course, the learner will be able to describe the Office of Civil Rights' procedure for grievances under Section 1557.
Sue Dill Calloway, RN, MSN, JD

Author Information Play Video Bio

Sue Dill Calloway, RN, MSN, JD
on behalf of Relias Academy

Sue is a nurse attorney, medico-legal consultant and long-time educator for nurses, physicians, and other healthcare providers. She is a frequent speaker and is well known across the country in the areas of healthcare law, risk management, and patient safety. She has authored over 100 books and hundreds of articles. For AHC Media, she authored Cracking the Code: Understanding the CMS Hospital CoP Standards on Anesthesia.

Ms. Calloway received her Bachelor of Arts, Bachelor of Science in Nursing, Master of Science in Nursing, and Doctor of Jurisprudence from Capital University in Columbus, Ohio. Additionally, she is certified in healthcare risk management by the American Society for Healthcare Risk Management and is the first in the country to be certified in CMS regulatory compliance.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

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