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Walk In, Same Day, or Appointment? Maximizing Continuity in Special Populations

Walk In, Same Day, or Appointment? Maximizing Continuity in Special Populations

Walk In, Same Day, or Appointment? Maximizing Continuity in Special Populations

Jennie McLaurin, MD, MPH and Nic Ott
Jennie McLaurin, MD, MPH and Nic Ott
on behalf of Migrant Clinicians Network

$20.00 $ 20.00 $ 20.00

$20.00 $ 20.00 $ 20.00

$ 20.00 $ 20.00 $ 20.00
$ 20.00 $ 20.00 $ 20.00
Normal Price: $20.00 $20.00

Review:

Launch date: 11 Jan 2018
Expiry Date:

Last updated: 23 Aug 2018

Reference: 186020

This course is no longer available

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Description

Special populations often present distinct challenges to health center scheduling related to new patient status, continuity, and mobility. Lack of transportation, daily uncertainty, inadequate phone service, cultural differences, and competing priorities can affect appointment keeping, as can general access to care issues. This webinar examines factors to consider in special population appointment setting, as well as innovative practices that have been successful in health centers serving homeless, HIV, migrant, and immigrant communities. Suggestions for tracking and measuring special population access to care are included.

Objectives

On completion of this course, the learner will be able to:
1. Participants will be able to identify at least three distinct challenges special populations face in accessing regular appointment times.

2. Participants will be able to describe a minimum of two innovative practices in health center scheduling that could be adapted for their own clinic systems.

3. Participants will understand current systems available for tracking and measuring special population access to care.
Jennie McLaurin, MD, MPH and Nic Ott

Author Information Play Video Bio

Jennie McLaurin, MD, MPH and Nic Ott
on behalf of Migrant Clinicians Network

Jennie McLaurin, MD, MPH

Dr. McLaurin worked for the Migrant Clinicians Network (MCN) as a specialist in child and migrant health and bioethics. Dr. McLaurin is a certified expert consultant for the Health Resources and Services Administration, an agency of the US Department of Health and Human Services. She also teaches bioethics at Regent College in Vancouver, Canada, having previously served there as associate professor. Dr. McLaurin earned her medical degree from Bowman Gray School of Medicine at Wake Forest University and her Masters in Public Health degree with highest honors from the Department of Maternal and Child Health at the University of North Carolina School of Public Health. She completed her pediatric residency at North Carolina Baptist Hospital and a fellowship year in developmental and behavioral pediatrics at North Carolina Memorial Hospital. She is board certified in pediatrics. Dr. McLaurin has 20 years of public health experience working on behalf of migrant farm worker families in the United States. She served at the local, state, and federal levels as a clinician, consultant, and advisor on policies and programs affecting the mobile poor. Recently, Dr. McLaurin served as senior consultant on the MCN Immunization Initiative, a program sponsored by the Centers for Disease Control and Prevention to improve immunization rates among the mobile poor. In addition to immunization, her other areas of expertise are cultural competency, health disparities, environmental hazards, strategic planning, bioethics, and performance improvement.

Nic Ott

Nic Ott is a specialist in health systems data collection, organization, and analysis.

Current Accreditations

This course has been certified by or provided by the following Certified Organization/s:

  • American Nurses Credentialing Center (ANCC)
  • 1.00 Hours

Faculty and Disclosures

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Conflicts Declared

Conflicts of Interest declaration by Author:

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